Focus on customer experience & workflow automation
so you can grow your business.
Hi! I’m Rich and I coach businesses brave enough to consider change. For a fixed monthly retainer, I work with owners to outline their business systems then systematically refine their customer experience and the automation in their business. If you want to run a tight ship that out-humans and out-works your competition, start a conversation.
Our areas of focus are:
- Acquire – we look at your business needs & your process for acquiring a new client
- Convert – we look at your sales or education process as you build trust with your client
- Retain – we look at service delivery, information flow and staff experience
- Refer – we look at how to make it natural for your clients to share their experience with you publicly and privately