Mortgage Workflow Partners

Rally Credit Union

Credit Union Mortgage Operations · Encompass Automation Roadmap

MWP Target: 30 hours / month

Encompass Automation Roadmap

Rally Credit Union · May 2026 – December 2026

1
May
2
June 2026
3
August 2026
4
October 2026
5
December 2026
May — June 2026
Phase 1: Discovery & Documentation
In Progress

"Understand the current state before automating anything"

✓ OUTCOME:Approved workflow documentation baseline + Settings Review & Alignment Assessment complete — agreed starting point for all future phases
June 2026
Phase 2: Automated Service Ordering (ASO)
Planned

"Eliminate manual service ordering — the highest-frequency, lowest-value staff task"

MWP FOCUS:Focus: Data flow INTO Encompass that drives behavior of workflow
✓ OUTCOME:Staff no longer manually initiates any service order — every loan starts with full automation
August 2026
Phase 3: Enhanced Conditions & Automation
Planned

"Transition from manual condition management to system-driven Enhanced Conditions"

✓ OUTCOME:Conditions generated by the system, not typed by underwriters — consistent, auditable, scalable
October 2026
Phase 4: Workflow Task Automation & Persona Shift
Planned

"The biggest operational shift — move from working loan files to working tasks"

This phase requires intentional change management — persona shifts are cultural, not just technical
✓ OUTCOME:Operations scales without headcount increases — processors handle more loans by working tasks, not files
December 2026
Phase 5: Web Migration & Custom Forms
Planned

"Move priority personas to Encompass Web — unlock better reporting, workflows, and secondary"

Validate all custom forms against current reg requirements before build — standard forms may be safer for high-change areas
✓ OUTCOME:Rally operates primarily in Encompass Web — unlocking full platform capabilities and modern UX
MWP's Role Across Every Phase

Mortgage Workflow Partners doesn't just consult — we document the current state, design the future state, configure the automation in Encompass, and operationalize it with your team. Each phase builds on the last, compounding efficiency gains through 2026 and into 2027.

Confidential — Prepared for Rally Credit Union · MWP Target: 30 hrs/mo