Home – About

[vc_row type=”boxed” max_width=”1600″ css=”.vc_custom_1439335872363{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column css=”.vc_custom_1439335914871{padding-right: 0px !important;padding-left: 0px !important;}”][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”Focus on customer experience & workflow automation
so you can grow your business.” font_container=”tag:h2|text_align:left|color:%230c0c0c” google_fonts=”font_family:Merriweather%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_empty_space][vc_column_text]Hi! I’m Rich and I coach businesses brave enough to consider change. For a fixed monthly retainer, I work with owners to outline their business systems then systematically refine their customer experience and the automation in their business. If you want to run a tight ship that out-humans and out-works your competition, start a conversation.

Our areas of focus are:

1. 1. Acquire – we look at your business needs & your process for acquiring a new client
   2. Convert – we look at your sales or education process as you build trust with your client
   3. Retain – we look at service delivery, information flow and staff experience
   4. Refer – we look at how to make it natural for your clients to share their experience with you publicly and privately

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