In this article, we’ve created a starter Freelance Project Manager Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Freelance Project Manager role.
Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.
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The path towards better systems and processes in your Freelance Project Manager role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.
To help you start mapping out your processes, we’ve developed a sample flow for a Freelance Project Manager Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.
1. Initial consultation: Meet with the client to understand their project requirements, goals, and expectations.
2. Project planning: Develop a detailed project plan, including timelines, deliverables, and resource allocation.
3. Proposal submission: Present the project plan and cost estimate to the client for approval.
4. Project kickoff: Initiate the project by communicating the plan to the team and assigning tasks.
5. Project execution: Oversee the project progress, ensuring tasks are completed on time and within budget.
6. Communication and collaboration: Maintain regular communication with the client and team members, providing updates and addressing any concerns.
7. Quality control: Monitor the project’s quality standards, ensuring that deliverables meet the client’s expectations.
8. Project closure: Obtain client approval on project completion, conduct final reviews, and hand over any necessary documentation.
9. Post-project evaluation: Gather feedback from the client and team members to identify areas for improvement.
10. Continuous improvement: Use the feedback received to refine project management processes and enhance future project delivery
Experiment 1: Implementing a project management software
Description: Introduce a project management software to streamline project planning, task allocation, and communication with clients and team members. This software will enable efficient tracking of project progress, deadlines, and resource allocation.
Expected Outcome: Increased productivity and efficiency in project management, leading to improved client satisfaction, timely project delivery, and better resource utilization.
Experiment 2: Outsourcing administrative tasks
Description: Delegate administrative tasks such as data entry, scheduling, and documentation to a virtual assistant or administrative support service. This experiment aims to free up time for the freelance project manager to focus on core project management activities.
Expected Outcome: Reduced administrative workload, increased time availability for strategic project management tasks, improved overall productivity, and enhanced client satisfaction.
Experiment 3: Implementing a customer relationship management (CRM) system
Description: Introduce a CRM system to manage client interactions, track leads, and monitor customer support requests. This system will enable the freelance project manager to have a centralized database of client information, streamline communication, and provide personalized support.
Expected Outcome: Improved customer relationship management, enhanced customer satisfaction, increased client retention, and better understanding of client needs for future projects.
Experiment 4: Conducting client satisfaction surveys
Description: Regularly send out client satisfaction surveys to gather feedback on project management processes, communication effectiveness, and overall satisfaction. This experiment aims to identify areas for improvement and address any client concerns promptly.
Expected Outcome: Enhanced understanding of client expectations, identification of areas for improvement, increased client satisfaction, and improved project outcomes.
Experiment 5: Offering project management training or workshops
Description: Develop and offer project management training sessions or workshops to clients or other freelancers in the industry. This experiment aims to leverage the freelance project manager’s expertise to generate additional income streams and establish themselves as a thought leader in project management.
Expected Outcome: Increased revenue through training services, expanded professional network, enhanced reputation as a project management expert, and potential for future collaboration opportunities
The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.
